Refund policy
We have a 30-day return policy, meaning you have 30 days to request a return after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with its original tags and packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at shenyang124@outlook.com. Please note that returns must be sent to the following address: [Insert Return Address]
If we accept your return, we will send you a return tracking number with instructions on how and where to send the package. Items returned without prior request will not be accepted.
For any return-related questions, please contact us at shenyang124@outlook.com.
Damage and Problems
Please check your order upon receipt. If any items are defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exceptions/Non-Returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
We apologize, but we do not accept returns of discounted items or gift cards.
Exchanges
The fastest way to ensure you receive the item you need is to return it to your possession. Once the return is accepted, purchase the new item separately.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel your order or return the item within 14 days for any reason, without needing any justifiable cause. As mentioned above, your item must be in the same condition as when you received it, undamaged or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, you will receive a refund automatically within 10 business days via the original payment method. Please remember that your bank or credit card company may also need some time to process and ship the refund.
If more than 15 business days have passed since we approved your return, please contact us at shenyang124@outlook.com.
We have a 30-day return policy, meaning you have 30 days to request a return after receiving the item.
To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with its original tags and packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at shenyang124@outlook.com. Please note that returns must be sent to the following address: [Insert Return Address]
If we accept your return, we will send you a return tracking number with instructions on how and where to send the package. Items returned without prior request will not be accepted.
For any return-related issues, please contact us at shenyang124@outlook.com.
Damage and Problems
Please check your order upon receipt. If any items are defective, damaged, or you received the wrong items, please contact us immediately so we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.
We apologize, but we do not accept returns of discounted items or gift cards.
Exchanges
The fastest way to ensure you receive the item you need is to return the item you own. Once the return is accepted, please purchase the new item separately.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel your order or return the item within 14 days for any reason, without needing any legitimate reason. As mentioned above, your item must be in the same condition as when you received it, undamaged or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
Refund
Once we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, you will receive a refund automatically via the original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and ship the refund.
If more than 15 business days have passed since we approved your return, please contact us at shenyang124@outlook.com.